DeutscheKlar — Refund & Cancellation Policy

At DeutscheKlar, we strive to build a highly transparent, results-oriented training institute. Since language learning requires strict mutual commitment, our refund strategy balances fairness to the student with the infrastructure costs of running a premium digital cohort.

1. Trial period & eligibility window

7-Day money-back guarantee: we offer a 100% full refund if a cancellation request is raised within 7 calendar days from the date of initial course purchase, provided that the user has not consumed more than 15% of the total curriculum content or downloaded premium course materials.
Post-7 days: no refund claims will be entertained after the 7-day threshold has passed, as platform seat allocations and infrastructure resources are committed to your track.

2. Conditions for forfeiture of refund

A refund request will be rejected if:

The student completes any module and downloads or prints a formal Course Completion Certificate during the initial week.
The student is found violating our Terms of Service (e.g., unauthorized multi-user login sharing or harvesting course data).

3. Processing and timeline

To initiate an eligible refund request, please send an official email to contact@deutscheklar.com stating your registered account name, payment receipt number, and a brief description of your reason for exit.
Once approved, refunds are processed electronically back to the original Indian payment method (UPI, NetBanking, or Credit/Debit Card) within 7 to 10 working days as per standard banking procedures.